Terms and Conditions
1. General information
Mooncast Films will provide services to the Customer(s), providing the Customer(s) have/has assessed all the risks that may occur.
2. Booking and payment
a. A booking fee is required upon return of this booking form (non refundable subject to Paragraph 3.c).Completion of this form alone will not secure your booking and the date may be booked by other parties.
b. A date may only be considered reserved once a completed booking form has been received and funds are cleared. Until that point dates cannot be guaranteed. If a date is no longer available any deposit received will be returned to the sender with no further liability on either party.
c. The full balance is payable at least 30 days prior to the date of your wedding. In cases where a booking has been made within the 30 day period, the full (non refundable) balance is payable. Failure to pay the final balance within this period will cancel your booking and the full price agreed will become chargeable.
d. Traveling Expenses (UK Only)
All packages include travel expenses up to 200 miles from our studio (CO10). For distances greater than this we reserve the right to charge a fee for any further motoring or rail expenses.
e. Accommodation (UK Only)
For commissions beyond 150 miles of our studio (CO10) accommodation must be provided by the client for the night of the wedding and the night prior to the wedding. This only applies to the Weddings in the UK.
3. Cancellations / Postponements
a. Weddings sometimes need to be cancelled. We strongly recommend that all couples take out comprehensive wedding insurance to protect themselves from costs if they need to cancel.
b. The Customer(s) may cancel this booking at any time by giving written notice to Mooncast Films.
c. Refunds are only available if it is requested in writing and sent by recorded delivery within 14 days of booking only.
d. Cancellation charges are as follows;
1. More than ninety days prior to the date = deposit only.
2. Ninety days to thirty days prior to the date = deposit plus half the remaining cost.
3. Less than thirty days prior to the date = full amount.
e. If the Customer(s) is unable to hold their wedding on the pre-planned date due to Government legislation, Mooncast Films will allow a reschedule free of charge, providing they’re available on the new date. If the Customer(s) chooses to reschedule their wedding date to the following year, the wedding videography package they have chosen with Mooncast Films, may be subject to an annual price increase.
f. If customers wish to move their wedding date due to Government legislation and Mooncast Films is not available, Mooncast Films will offer an associate Videographer.
4 – Filming the day
a. Any variations in the times, dates, or to the planned event that may impact on the booking form should be communicated to Mooncast Films as soon as possible.
b. The Customer(s) must obtain permission to film the Marriage Service and the Customer(s) is also responsible for any fees levied at the various locations.
c. The Customer(s) must also seek permission from any other venue were filming will be required.
d. Arrangements should be made for all venues to be accessible by Mooncast Films at least one hour before the time of each event; this is to be arranged by the Customer(s).
e. We aim to be discreet whilst filming but in low light conditions additional camera-mounted or free standing lighting may be required.
f. Coverage will be as the cameraman’s professional expertise determines and no one scene will be determined more important than another. While every effort will be made to get the best position for the camera(s) to film the event this may not always be possible if restrictions are imposed upon us on the day. Mooncast Films cannot guarantee coverage of any particular individual or group during the day.
g. We use broadcast quality well maintained equipment, however we will not be liable for any Radio Signal losses, Battery failures, equipment failure and or material defects, which are beyond our control. In the unlikely event of a total video failure our liabilities are limited to a refund of all monies paid by the Client(s).
Every effort is made to ensure perfect colour and lighting reproduction, but certain conditions may not be accurate such as mixed indoor and external lighting, hard shadows, and low lighting conditions. With these factors beyond our control, we will endeavor to produce the best image possible. In the case that a particular segment of the event is either not recorded, partially recorded, or not a part of the final edited film, it is at the sole discretion of Mooncast Films. If something occurred at the wedding that the Client does not want to appear on the final film, the Client must instruct Mooncast Films in writing before post production begins.
Mooncast Films are a videography and photography team consisting of numerous camera operatives. Unless otherwise instructed we usually complete each wedding with just one videographer. We will allocate your videographer based on availability and location.
The Client must provide a safe working environment and is responsible for any damage to our equipment by their guests and will be liable to pay such expenses for replacement or repairs. In restrictive conditions such as rain, extreme temperatures and humidity, adequate shelter must be provided to the Cinematographer.
5 – Food
If video coverage is greater than 5 hours, the Client must provide a hot meal to the camera operative. It is very important that this be served at the same time as any other food is served to guests. Vendor meals provided at any other time i.e at the end of guest service may affect what footage we are able available to capture.
6 – The Edit
a. Mooncast Films will endeavor to build your film around any special requests made within this booking form, but such requests are not binding instructions. Artistic interpretation cannot be guaranteed but every attempt will be made to comply with the Customer(s) wishes. Mooncast Films will not be held responsible for scenes not included due to inclement weather or other conditions outside of Mooncast Films control.
b. Any final editing decisions are of the sole discretion of the Mooncast Films.
c. Any changes requested on the final copy once sent out will be subject to a further charge.
d. We strongly encourage our clients to watch some of our Films to understand our style and what finish product looks like. Here is an example :
e. Additional copies will be supplied at current retail costs.
f. To comply with Copyright law, if a choir or musician performs any music live, then a licence needs to be obtained from the Composer and Publisher of the music (Legislation Copyright Designs and Patents Act1988 Part II, s.181 et). Composers and Publishers are represented in the UK and Ireland by MCPS. If the music is being played from a CD, record or any other recording, a second licence needs to be obtained fromthe Record Company. The Record Companies are represented in the UK and Ireland by PPL. CS supply both licences in Paragraph (5.e) as part of this wedding package and this should be communicated to yourceremony organiser.
g. Any loss or damage of material or software (i.e. video and/or audio supplied by the Customer(s) is limited to the cost of the media alone. No consequential loss is accepted by Mooncast Films.
h. If a Customer(s) submits any media to Mooncast Films for inclusion in the film, Copyright clearance is the responsibility of the Customer(s) other than music covered in Paragraph (e)
i. Completion is usually within 18 – 26 weeks from the date of the event (not including any bank holidays).
Subject to Paragraphs (5.h.1 and 5.h.2) .1. The Customer(s) supplies Mooncast Films all items required to complete the video before the event date. 2. If after 6 months from the date of the event, the items and, or information required to finish the video is not forthcoming, then the service will have expired and an additional fee will be made for any subsequent editing.
j. For music choice, due to copyright reasons we must use license music. Choosing the perfect music for your wedding film is an important part of the creative process for me. The right song can make or break a wedding film, and so it can sometimes take me days to find a soundtrack that will draw you into the film and tie in with the visuals, the narrative, and the audio to ensure your film has a maximum emotional impact. For this I use a database of independent music producers who I pay to license their music (don’t worry though, the cost of licensing their music is included in my packages)
7 – Acceptance of Goods.
a. The Customer(s) shall within seven days from the delivery of goods give written notice to the Company of any respect in which it is alleged that the Goods do not comply with the Booking Form. Subject to any such notice, the goods will be deemed to comply with the Booking Form in all respects.
8 – Additional
a. We keep a master copy of your film in our archives for up to one year. You may order additional copies within this period as required. If you wish to order additional copies after one year we cannot guarantee that the master will be available.
b. The prices within this booking form are current at the time of viewing. Mooncast Films reserves the right to change and amend this booking form without notice at which point prices may change.
c. Unless stated in the ‘anything else’ section of this form Mooncast Films retain Copyright of the goods produced from this booking form and are protected by the Copyright and Design act 1988. The Customer(s) hereby allows Mooncast Films to display any media included in this booking form in any form.